Shipping & Returns Policy

We provide shipping with our global courier partners. Please note that delivery period varies depending on your location and can be longer than expected due to an invalid address, customs clearance procedures, or other unexpected causes.

Once your order is ready to be shipped, we will send an email with specific tracking information of your package(s).

For any further question, feel free to contact us.

SHIPPING FEES, TAX AND DUTIES

Shipping is free worldwide over €300 and it is provided by various global courier partners.

Shipping cost below €300 varies according to continent: Europe 15€, UK 25€, Americas 25€, Asia 30€.

Due to some administrative changes caused by Brexit we can currently not ship items below 135,- GBP to address in the United Kingdom.

Import duties are included in the price shown on the website. In fact, all destinations are delivered on a DDP (Delivery Duty Paid) basis, which means you do not have to think about them. Indeed, relevant import taxes and duties are processed by BELLAVUES once your order has been shipped. You do not have to pay any additional fee after checkout, and we will take care of the whole process.

Import taxes are already included in the price shown at checkout. All other non-customs-related local sales taxes and personal import taxes are the customer’s responsibility, and BELLAVUES is not responsible for reporting or paying additional local taxes to states.

LOST PARCELS

If you still haven’t received your parcel within 5 days after being notified about its shipment (and receiving the tracking link), and/or if you cannot find any further updates on your tracking link, please contact us at contact@bellavues.com and we will open an investigation with the courier. Please note that this may take up to 15 working days, after which you will receive the item or a refund.

PARCELS DELIVERED BUT NOT RECEIVED

If the tracking link shows that your parcel has been delivered to the address we have been provided during the purchase process (or later on), but you have not received it:

•   If other people live with you at the same address, check to see if they picked up the package or refused delivery.
•   If you live in an apartment building with concierge service, check to see if the package is with the concierge. Alternatively, please check with your neighbors in case the parcel has been delivered next door.
•   Please contact us at contact@bellavues.com and we will open an investigation with the courier. This may take up to 15 working days.

BELLAVUES cannot reimburse or re-ship orders that were mis-delivered by the post office or stolen from a property, in case the proof of delivery provided by the couriers states that the parcel has been correctly delivered at the given address.

RETURN POLICY

You will be allowed to return items within 14 days after receiving the products. Any return requested outside of the return window won't be accepted. 

Please note that customized or personalized products, which have been crafted upon request, cannot be returned.

The products must be returned with their tags and in the same conditions Bellavues delivered them to you. Products with any sign of usage will not be accepted as a return and will be shipped back.

Returns will not be accepted for orders paid by gift card.

Please kindly note that return shipping costs are the responsibility of the customer.

Products included in our FINAL SALES (with barred prices, i.e. prices lower than the original price) are not eligible for return.

RETURN POLICY FOR DAMAGED PRODUCTS

In case of damaged or non-compliant goods, Bellavues must receive a request for return within 7 days after receiving the original purchase.  To proceed with the return, please send an email to contact@bellavues.com.

CANCELLATION POLICY

You may cancel your order for products ready to ship within 24 hours of purchase without incurring any charges. Any cancellation request submitted after 24 hours from the order’s confirmation won’t be accepted.

Pre-orders:

When you purchase a pre-order item, you are reserving an out-of-stock or soon-to-be-available product that is not yet in inventory. Due to the nature of pre-orders, cancellations may not be possible once the item has been fulfilled. Fulfillment occurs when the item is prepared for shipping or when it is shipped, depending on our fulfillment process. If the pre-order item has been fulfilled, it cannot be canceled. 

Crafted Upon Order:

If your order change/cancellation request for an item crafted upon order is submitted within 24 hours from purchase, only the administrative charge for the cancellation will be applied.

Any change/cancellation request submitted after 24 hours from purchase of an item crafted upon order will be subject to a cancellation fee of 15% since the crafting process will have already started. We aim to guarantee that in case of order cancellations, all crafting costs already incurred by the artisan are covered.

See our returns policy for more details on returns and refunds.